Adverse events in hospital represent a very remarkable problem involving patients and clinicians particularly felt by associations and object of numerous researches about this topic.
For example, an extensive study was published in April’s Health Affairs as a result of two reports issued in November 2010 showing rates of adverse events hovering near 25 % among hospitalized Medicare patients nationwide and at 10 North Carolina hospitals.
The result is surprising with an estimation of 98,000 patients die each year due to preventable medical errors in U.S. The situation of hospitals have not changed so much during the last 12 years since IOM-Institute of Medicine of the National Academies pubblished the famous report “Err is Human”.
As a proof of the previous report, a survey realized last March 31st by the Consumer Reports National Research Center demonstrates that nearly 60% of people interviewed believes medical errors are common in hospitals and 71% of patients is worried about medication errors.
The preventable medical errors we are talking about can be easily avoided with a correct organization of the processes. In a separate article in the April’s Health Affairs Dr. Chassin declares, in fact, as physicians and hospitals should look to “high reliability industries” to develop processes that identify systematic weakness before they result in harm.
Still difficult is to individuate adequate corrective actions, as developed in a report on the last decade of research in ambulatory patient safety prepared by the Medical Associations New Center for Patient Safety. It remarks as hospital efforts to improve patient safety are impended by a failure to systematically track when patients are harmed. The study demonstrates as temporary harm requiring intervention, events requiring life-saving intervention and patient death are adverse events not voluntarily reported by the hospital making the improvement of patient safety system more difficult.
The opinions of Cesare Tozzi and Claudia Montevecchi, nurse and charge nurse in haematology yard of Ancona hospital are really interesting since they explain how patient safety feeling is changing in their ward after introducing APOTECAchemo in the pharmacy and after integrating it with ward activities.
Cesare added that thanks to APOTECA platform the procedure and processes for the administration are standardized and checked drastically guaranteeing high quality levels and total control.
In fact, Loccioni humancare has been always oriented towards the processes in order to decrease the error probability. Every action is traced and every people involved in the process registered so to easily and immediately find the direct responsibility. In this way the patient feels safer and the clinician less stressed in checking his own activity step by step using bare code reader to identify correct patient, correct therapy and correct administration.
Claudia is satisfied about APOTECA platform as it gives more independence to her team who can directly check the prescriptions optimizing the process time. It improves the quality service and, as Cesare explained, the relationship with the patient since the clinicians are not stressed by the possibility to commit mistakes and they have more time to spend with patients being aware of their own workflow care.
It is possible to infer that the key to considerably improve the efficiency, accuracy and quality of patient service is the care humanization through technology innovation.